Refund and Returns Policy

Our Southern Roots – Return and Refunds Policy

Address: 213 Washington Street Rockingham, NC 28379

We want you to be happy with your purchases from Our Southern Roots. If you need to return something, here’s what you need to know:

1. Eligibility for Returns and Refunds:

• You have 30 days from the date of receiving your purchase to request a return or refund.
• Items must be unused and in their original packaging to be eligible.

2. Items That Can’t Be Returned or Refunded:

• Personalized or customized items.
• Perishable goods like food and plants.
• Gift cards.

3. How to Return an Item:

• Contact us within 30 days of receiving your order at OURSOUTHERNROOTS16@GMAIL.COM or (910)-434-7150 to start the return process.
• We’ll provide you with instructions on where to send the item.
• Please make sure the item is well-packaged and include a copy of your order confirmation.

4. Refund Process:

• Once we get the returned item and check its condition, we’ll let you know if your refund is approved or not.
• If approved, your refund will be credited to your original payment method.

5. Shipping Costs:

• You’re responsible for return shipping costs, unless we made an error or the item is defective.

6. Damaged or Defective Items:

• If you get a damaged or defective item, contact us right away, and we’ll arrange a replacement or refund, including return shipping costs if needed.

7. Cancellations:

• If you need to cancel an order you can do so as long as it hasn’t been shipped yet.

8. Questions?

• If you have any questions or concerns about our return and refund policy, please reach out to us at
  OURSOUTHERNROOTS16@GMAIL.COM or (910)-434-7150.

We want your experience with Our Southern Roots to be easy and enjoyable. This policy is subject to change without notice, so for the latest information, please check our website or contact us. Last updated on9/18/2023.