Shipping Policy

Shipping Policy for Our Southern Roots

1. Processing Time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

2. Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery time is 3-7 business days.

3. Shipment Confirmation & Order Tracking: You will receive a shipment confirmation email once your order has been shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes: “Our Southern Roots” is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages: “Our Southern Roots” is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

6. Returns Policy: For information about returning products, please refer to our Returns Policy page.